Consulting

We have completed extensive research and due diligence with our suppliers to ensure their organization will provide the best solution for our clients as well as support their needs.

This process also includes:

• Solution Analysis – what is the solution provided by the supplier?

We take time to learn about the solutions our vendors are offering, as well as what the advantages and disadvantages are. Many times we uncover a specific technical application that will meet a client’s requirement. We have also seen some vendors have an advantage or disadvantage in their solution vs. their competitors.  By having a more comprehensive understanding of the solution, it allows us to see where they will be a good fit for our clients

• Support Analysis/Escalation Procedures – what are procedures for placing trouble tickets to resolve issues?

We provide all of our clients a Customer Support Contact Info (CSC) with our consultant’s info as well as our Director of Sales Operations, Michele Freeman, in addition to the Support and Repair contact info for the vendor.  Because of our relationship with our suppliers, we also receive executive level escalation contacts when repair and support issues are not adequately resolved.

• Implementation and Project Management– does the supplier have team members that are competent with a strong knowledge base of their solution?

Many suppliers are so focused on new sales; they do not have a process in place to adequately deliver the solution to our clients.   We have developed strong relationships with our suppliers’ project management teams and work alongside them to ensure the installs go smoothly.   This is also a result of having our project management team heavily involved on all of our client installs

• Pre Qualified Suppliers –By completing comprehensive research on all our suppliers, Walnut Technology Group is able to provide a better experience for our clients vs. a traditional direct sales relationship.  In essence, our suppliers are “pre-qualified” which provides additional assurance for our clients. Our clients also see the benefit of not having to deal with direct sales teams that are “making promises” to make the sale, so they can hit their quota.  At Walnut Technology Group, we have no “sales quotas” with any of our suppliers. This allows us to provide objective advice on the solutions we recommend.

Our customers trust us!

They see us as their partner. We see this as the single largest measuring stick for true value.

In addition to the points made above, Walnut Technology Group can provide value added resources and services (at no charge) to the account team that are not usually available with a direct team. It does need to be said that because of the depth of all Walnut Technology Group’s partner relationships, Walnut Technology Group can truly be a one stop shop for its customers. This creates real efficiencies from a support perspective.

Here is an example of Walnut Telcom’s resources and services:

• Technology Audit
• Voice and Data telecom network inventories
• Network Infrastructure inventories
• 24 x 7 Repair Support
• Billing Audits against the contracted rates
• Simplify issues by providing our customers with a one-stop shop for all telecom/technology company needs.
• Dedicated support specialist for all account support issues
• Quarterly Pricing and Technology Update- Mandated best practice for Walnut Technology Group personnel.
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We help simplify technology and telecom to provide an exceptional experience for business clients

We help simplify technology and telecom to provide business efficiencies while having providing an exception client experience