Technology Audit and Analysis
Walnut Technology Group has found that many new clients are currently overpaying for technology/telecom services. We provide a thorough audit and analysis to help our clients understand the current costs they are incurring, as well as the contract terms and any termination liability for cancelling. This “inventory” allows us to have a more detailed understanding of their current technology/telecom scenario.
Cloud Consulting and Analysis
Walnut Technology Group also has experience with clients who are trying to determine should they upgrade legacy server and data center equipment or look at migrating to the “cloud”. Our capabilities entail providing a TCO analysis to determine which solution will meet your requirements from the most cost-effective position.
Our telecom expertise allows us to follow the current pricing trends in the ever changing telecom industry. Many of our clients do not have the time or resources to review the options in contract negotiation which is why they have relied on Walnut Technology Group
Request for Quote (RFQ) or Request for Proposal (RFP) is a process we utilize to ensure our clients receive the best pricing possible from the chosen telecom/technology company. Our RFQ/RFP writing services allow us to provide our clients detailed analysis of the telecom/technology solutions that are available to meet their applications and goals.
We provide back office and project management services to help your clients coordinate the installation of their technology/telecom services. Our project management resources coordinate everything from the technical details that are needed to place the order to installation of the local loop as well as scheduling the vendors that are necessary for the cutover of the new circuit.
Ongoing Account Support
Once a client has services installed, our job is not complete. We are also actively involved in reviewing the 1st Invoice from the telecom/technology company, known as the 1st Bill Review to ensure the contracted services match up with the invoice received by our customer. We also are actively involved in the escalation of trouble tickets, support issues and SLA Credits for outages