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Managed IT Services

Managed IT Services provides third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party’s facilities, but the “managed” implies an ongoing effort; for example, making sure the equipment is running at a certain quality level or keeping the software up-to-date.

Many companies are seeing the benefit of “outsourcing” non critical applications and management of equipment/servers so they can focus on their mission and their goals.

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Managed Security

In computing, managed security services (MSS) are network security services that have been outsourced to a service provider.

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On-site Risk Analysis

This is customized assistance in the assessment of business risks, key business requirements for security and the development of security policies and processes. It may include comprehensive security architecture assessments and design (include technology, business risks, technical risks and procedures). Our analysis may also include security product integration and On-site mitigation support after an intrusion has occurred, including emergency incident response and forensic analysis

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Managed Endpoint Detection and Response

This service involves installing, upgrading, and managing the firewallVirtual Private Network (VPN) and/or intrusion detection hardware and software, electronic mail, and commonly performing configuration changes on behalf of the customer.

Management includes monitoring, maintaining the firewall’s traffic routing rules, and generating regular traffic and management reports to the customer.  Intrusion detection management, either at the network level or at the individual host level, involves providing intrusion alerts to a customer, keeping up to date with new defenses against intrusion, and regularly reporting on intrusion attempts and activity. Content filtering services may be provided by; such as, email filtering) and other data traffic filtering.


Managed Security Monitoring

This is the day-to-day monitoring and interpretation of important system events throughout the network—including unauthorized behavior, malicious hacks, denial of service (DoS), anomalies, and trend analysis. It is the first step in an incident response process.

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Penetration Testing and Vulnerability Assessments

This includes one-time or periodic software scans or hacking attempts in order to find vulnerabilities in a technical and logical perimeter. It generally does not assess security throughout the network, nor does it accurately reflect personnel-related exposures due to disgruntled employees, social engineering, etc. Regularly, reports are given to the client to ensure that security protections are effective

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Compliance Monitoring

This includes monitoring event logs not for intrusions, but change management. This service will identify changes to a system that violate a formal security policy for example, if a rogue administrator grants himself or herself too much access to a system. In short, it measures compliance to a technical risk model.

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Locating customer equipment in a third-party datacenter can be a daunting task and having the expertise to differentiate the various options can be a valuable asset

Colocation often refers to Internet service providers (ISPs) or cloud computing providers that furnish the floor space, electrical power and high-speed links to the Internet for a customer’s servers. Colocation eliminates having to build a secure facility that provides power and air conditioning for company-owned servers. In addition, colocation centers are often located near major Internet connecting points and can provide access to multiple Tier 1 Internet backbones. Although most equipment monitoring is performed remotely by the customer, many colocation datacenters offer equipment maintenance and troubleshooting arrangements.

Frequently asked questions 

  • Many organizations struggle with hiring and retaining personnel, managing software applications as well as equipment.  Managed IT Services provides a dedicated team of IT Professionals for your organization so you can focus on your mission and your goals instead of the hassles of running IT.  The sole purpose of Managed IT Services is to provide a superior customer experience for your organization.

  • In computing, a denial-of-service attack (DoS attack) is a cyber-attack in which the perpetrator seeks to make a machine or network resource unavailable to its intended users by temporarily or indefinitely disrupting services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled.

  • Spear phishing is an email-spoofing attack that targets a specific organization or individual, seeking unauthorized access to sensitive information. Spear-phishing attempts are not typically initiated by random hackers, but are more likely to be conducted by perpetrators out for financial gain, trade secrets or military information.

    As with emails used in regular phishing expeditions, spear phishing messages appear to come from a trusted source. Phishing messages usually appear to come from a large and well-known company or website with a broad membership base, such as Google or PayPal. In the case of spear phishing, however, the apparent source of the email is likely to be an individual within the recipient’s own company — generally, someone in a position of authority — or from someone the target knows personally.

    When a spearfishing exploit is successful, someone from outside your organization has access to your sensitive company information.  

  • Endpoints are easy targets. CISOs know that attackers exploit software, human error, and other endpoint vulnerabilities to enter critical systems and steal business-critical data. Successful endpoint defense requires detecting and isolating compromised endpoints before attackers can infiltrate your data.

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Ryan Ploger

As an IT consultant, I am focused on worrying about how my clients’ data network services are working, and cannot always keep abreast of current telecom trends and offerings. When I have a client who needs to introduce, add or change telecom services, I will always call Chris immediately–with no exceptions! Over the years, I have come to the conclusion that he is the only resource I need when it comes to finding the right telecom services at the right price for my clients. As a result, I no longer waste my or my clients’, time trying to find the right telecom solutions, and I am able to deliver even greater value because of his services. He provides some of the best after-the-install support and provider support access I have experienced in the industry. Since adopting Walnut Technology Group as my only go-to telecom consultant, my client satisfaction surveys have improved considerably.

Ryan Ploger
IT Consultant